As part of our commitment to transparency and investor protection, the following grievance redressal process outlines how clients can seek timely resolution of concerns related to our research services.
Details of Designation
Contact details for grievance redressal by designation
| Designation | Contact Person Name | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Hemant Kumar Mishra | House No- 391, Ward 24 Saket Nagar, Kanpur, Uttar Pradesh, 208014 | +919936106836 | info@hemantequity.com | Mon-Sat 09AM – 05 PM |
| Head of Customer Care | Hemant Kumar Mishra | House No- 391, Ward 24 Saket Nagar, Kanpur, Uttar Pradesh, 208014 | +919936106836 | info@hemantequity.com | Mon-Sat 09AM – 05 PM |
| Compliance Officer | Hemant Kumar Mishra | House No- 391, Ward 24 Saket Nagar, Kanpur, Uttar Pradesh, 208014 | +919936106836 | info@hemantequity.com | Mon-Sat 09AM – 05 PM |
| CEO | – | – | – | – | – |
| Principal Officer | Hemant Kumar Mishra | House No- 391, Ward 24 Saket Nagar, Kanpur, Uttar Pradesh, 208014 | +919936106836 | info@hemantequity.com | Mon-Sat 09AM – 05 PM |
Escalation Process
In case the client is not satisfied with the response, they can lodge a grievance with SEBI through the SEBI SCORES Complaint Portal, or write to any of the offices of SEBI. For any queries, feedback, or assistance, please contact the SEBI Toll-Free Helpline: 1800 22 7575 or 1800 266 7575.
After exhausting the above options, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the SEBI ODR – Online Dispute Resolution Portal.
For more details about the ODR mechanism, fees, timelines, etc., investors may refer to the SEBI Master Circular titled Online Resolution of Disputes in the Indian Securities Market, available on the SEBI website.